• Handle Air freight and inland transport orders with basic knowledge on all fields both export/import activities. • Handle customer enquiries, quotations and overseas agent correspondence and offering solutions. • Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure. • Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services • Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships. • Handling Export/Import documentations: make booking, issue MAWB, HAWB, send pre-alert, debit/ receive pre-alert, issue A.N, D/O,....
Yêu cầu kỹ năng
• Female only, from 25 - 30 years old • Diploma holder or above Business Administration or related disciplines • 2-3 years of customer services / operation experience in freight forwarding industry. • Knowledge of handling Air freight shipments, customs and inland transport is an advantage. • Good command of written and spoken English and Vietnamese • Good communication and interpersonal skills. • Hands-on PC operations including MS office. • Responsible, pro-active and attention to details. • Be a good team player and able to work under pressure. • Immediate available is preferred. Workplace: Tầng 14, Tòa nhà Harbour View, số 35 Nguyễn Huệ, phường Bến Nghé, Quận 1, TP HCM
Quyền lợi được hưởng
- Perfect working environment - Health Insurance of Generali after 1 year - Have opportunities for learning, career improving, and be facilitated for long-term working commitme